Last updated: May 2026
JJL Exterior Cleaning Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website https://jjl-cleaning.co.uk, make enquiries, or use our services.
1. Who We Are
JJL Exterior Cleaning Ltd Address: Unit K2, Low Mill, Town Lane, Whittle-le-Woods, Chorley, PR6 7DJ Email: [email protected] Phone: 01257 781881 / 07787 844628
2. What Information We Collect
We collect personal information when you:
- Submit a quotation request or enquiry via our website contact form
- Contact us by phone or email
- Browse our website (via Google Analytics)
The data we may collect includes:
- Name
- Address or postcode
- Email address
- Phone number
- Service details or enquiry message
- Technical data (browser type, IP address, device, pages visited, etc.)
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries or service requests
- To prepare and send quotations or invoices
- To manage your booking and deliver our services
- To send service reminders or follow-up communications (where consented)
- To improve our website through usage analytics
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity: To provide a quote or deliver services you request.
- Consent: When you opt in to receive marketing or communications.
- Legitimate interest: For business administration and to improve user experience.
- Legal obligation: Where we must retain data for accounting or compliance reasons.
5. Google Analytics
We use Google Analytics to collect anonymous information about how visitors use our website (e.g., pages visited, time on site).
- Google Analytics uses cookies to track behaviour.
- You can opt out at any time.
6. Cloudflare Turnstile
We use Cloudflare Turnstile, an invisible security service provided by Cloudflare, Inc., to protect our website from automated abuse and spam without interrupting your experience.
- Turnstile runs silently in the background and does not display a visible challenge or CAPTCHA.
- It analyses browser signals to determine whether a visitor is human. No personal data is knowingly collected in this process.
- Cloudflare acts as our data processor for the purposes of this service.
In accordance with Cloudflare’s requirements for using invisible mode, we reference the Cloudflare Turnstile Privacy Addendum, which details how data is handled as part of this service. You can read it at: https://www.cloudflare.com/en-gb/turnstile-privacy-policy/
7. How We Store and Protect Your Data
We take security seriously and protect your information using:
- Encrypted storage and transmission (HTTPS, SSL)
- Password-protected devices and systems
- Limited employee access
Data is retained only as long as necessary for the purpose it was collected or as required by law (e.g., accounting retention periods).
8. Sharing Your Data
We do not sell your personal data. We may share it only with trusted third parties when necessary:
- Payment processors (e.g., Stripe): for secure transactions
- IT and hosting providers: for website operation
All third parties are bound by data protection obligations under UK law.
9. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access your personal data
- Correct or update it
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise these rights, email [email protected].
10. Cookies
We use cookies to:
- Improve website performance
- Analyse traffic via Google Analytics
You can manage cookies through your browser settings or reject non-essential cookies when visiting our site.
11. Complaints
If you have concerns about how we handle your data, you can contact us directly or lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk
12. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with an updated date.